We've gathered the details of our service and made them transparent and accessible to you.

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Ordering Details

 

Placing Orders: All orders should be submitted to orders@unkers.com using our Wholesale Order Form.

 

Order Lead Time: You can expect Unker’s to process your order within 5–7 business days, not including ship time.

 

Pricing: Pricing is subject to change. You will be notified of any price changes.

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Inventory Details

 

Order Volume: To ensure that our inventory is stocked appropriately for your needs, we request that you provide an estimate of your monthly or annual order volume. If you anticipate any increases or decreases in your order volume or would like to stop ordering a specific item that you order regularly, please notify us as soon as possible. To notify us of any changes to your order volume, please email orders@unkers.com. 

 

Out of Stock Items: If an item that you regularly order is unavailable or back-ordered, we will notify you as soon as possible.

 

 

Billing Details

 

Payment Terms: Prepayment is required for all orders via credit card, check or ACH payment.

 

Designated Billing Contact: All members should provide a designated Billing Contact(s). This person will be contacted by Unker’s for anything billing-related including updating billing information, billing errors, and receiving invoices/receipts. If the Billing Contact(s) needs to be updated, please email orders@unkers.com with the new contact’s name, email, and cell number.

 

 

Shipping Policy

 

Shipping Terms: Unker’s Therapeutic Products will not ship to third parties. We will only ship to the actual purchaser. Unker’s Therapeutic Products only ship using Old Dominion Freight Liner (ODFL); USPS or UPS. We will accept our retail customer’s shipping accounts if they use these same carriers. We do not use prepaid shipping labels for any other carrier for any reason.

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Damaged Goods and Return Policy

 

Returns: We understand that there may be an occasion to return the product. Each request is evaluated based on specific circumstances. We will not authorize the return of products over 60 days old, special orders, or discontinued items.

 

• Obvious Freight Damage: If a shipment is received with obvious freight damage or the carton is obviously damaged, REFUSE the package and contact us within 2 days of refusal.

• Concealed Freight Damage: Contact us within 5 days of the date received. Keep the product in the same carton with all packing materials, packing slips, etc. If damage is not reported within 10 days, we will not authorize a return and cannot be held responsible.

• Any non-defective discrepancies: All shortages, overages, mislabeled, etc. must be reported within 5 days after receipt of shipment.

• Not satisfied with the product: If you purchased the product directly from Old Time Essentials/Unker’s and are not satisfied with the product itself, you must contact us within 30 days of receipt of the product to obtain a return authorization. The unopened product must be returned without damage before a refund is issued.

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Unauthorized Third Party Website Policy

 

E-commerce Terms: In accordance with our Unauthorized Third Party Website Agreement, no wholesalers are permitted to sell on third party websites (ie Amazon, Wal-mart, eBay, Etsy, etc.). The company understands and agrees that should they violate this agreement (or any other agreements or policies), Old Time Essentials, LLC has the right to close the account and revoke permission to resell Unker’s products.