Last Updated: December Jan 2, 2023
Effective: January 1, 2023.
Information We Collect and How We Use Your Information
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site; (3) Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
Information you give to us
Your name and contact details (such as your email address, mailing address, phone number, and password)
Additional profile information (such as date of birth, gender, location, and preferred language)
Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
Registration – We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refunds – We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and follow applicable law.
Sending you account information – We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.
To offer an improved user experience – We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve, and optimize the Site and to personalize and customize your experience.
Analytics, training, and quality assurance – We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring.
Communication, marketing, and advertising – We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
Information we automatically collect from your use of the Site
Purchase history and saved items (such as what you bought and what you have placed in your cart or saved)
Log data and device information (such as details about how you have used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)
To provide customer service and process returns – We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you have had a great customer experience.
To offer an improved user experience – We use your log data and device information to operate, protect, improve, and optimize the Site and to personalize and customize your experience.
To create and maintain a secure environment – We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you.
Analytics, training, and quality assurance – We may use automatically collected information to train our staff, perform internal analytics, detect, and prevent fraud and improve our services and offerings.
Communication, marketing, and advertising – We may use automatically collected information such as cookies and similar technologies to supply the most relevant advertising to you.
Information we collect from third parties, including third party services (for example if you link, connect, or login to the Site with your Google, Facebook, Instagram, or Twitter accounts) or other sources.
Your name and contact details (such as your email address, mailing address, phone number and password)
Social media handles (such as your Twitter or Instagram handle)
Other information (such as demographic data, fraud detection information and information about you and your activities, experiences, and interactions on and off the Site)
Registration and profile – We will use information from third party services if you register with us using another service, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.
To create and maintain a secure environment – We may obtain your information from third party service providers and/or partners (e.g., identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts.
When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, the Service and related services, and offerings, including customer service, to you:
Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
Functionality cookies, which allow you to navigate the Site and use our features.
Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we may use Google Analytics and/or WIX Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
Direct Marketing and Behavioral Advertising
We may directly send you marketing communications and materials by email, postal mail, and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time by contacting us via email. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you ask that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with OTE/Unker's or using the Site, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
We may also display tailored interest-based advertising on OTE/Unker's operated sites and unaffiliated sites. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, visiting sites that contain OTE/Unker's content or ads, interacting with OTE/Unker's tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.
We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by sending an email, “contact us” form, or via phone call. Please note that if you opt out of behavioral advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.
Our Security Measures
The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network.
Keeping Your Information
The Site and Service are not directed to children, and we do not knowingly collect information from children under 18. If you are a parent or guardian and believe that we have information about your child, please contact us at 1-888-866-2843. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.
Information for Visitors from California and Outside of the United States
Privacy Rights for California Residents
California residents also have the right to request the deletion of their personal information collected or maintained by OTE/Unker's. If you wish to make a request for information or to remove your account, or for any questions about our privacy practices and compliance with California law, please contact us at firstname.lastname@example.org. You can also appoint an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment because of your choice to exercise your privacy rights.
Right to Removal of Posted Information – California Minors
If you are under 18 years of age, reside in California, and have a registered account with OTE/Unker's, you have the right to request removal of unwanted information that you publicly post on the Service. To request removal of such information, you can contact OTE/Unker's as provided below. Upon receiving such a request, OTE/Unker's will make sure that the information is not publicly available on the Service, but the information may not be completely or comprehensively removed from our systems and databases.
Visitors from Outside of the United States
How to Contact Us
We always want to hear from our customers, especially with questions, comments, or concerns about our privacy practices. Please do not hesitate to contact us at email@example.com.